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change designs

Change Designs


March 2013
Practical expertise @ work.
  • Frequent New Articles
  • Mentoring for members
  • 24/7 Web Access

Employee & team productivity.

The soft side of business.


Organizations that have highly productive employees who work in 'high performing teams' are seen as more successful and more profitable, than those organizations suffering from low morale and conflict. Yet, this softer, qualitative aspect and the leadership work we do that impacts on employee and team productivity is often the hardest part of a business to manage and measure.

The article 'Qualitative measures' shows how to measure the soft side of an organization. In "Innovative examples" by Graham Williams, we see how imagination and story can 'lead to changes in how we connect, how knowledge and wisdom is spread and how we behave.' Then Steve Banhegyi shows how "teamwork stories can engage and guide everyone's expectations and behaviours."

As a result of our last newsletter, we had many people asking for a change management dashboard that an executive team would not construe as 'fluffy!" In response to this, we developed a dashboard that measures the impact of change management rather than the activities performed by a change manager. We think you and your executive team will enjoy using this practical dashboard. It measures real results in a way that everyone can relate to.

The Change Designs team

New articles:


Qualitative measures.

How to measure the soft side of an organization.

Anyone involved in change management, strategy implementation, leadership, training, organizational development and managing talent will talk about how difficult it is to find suitable qualitative measures for what they do.

Many leaders use activities to measure the soft aspects in an organization. Some try to put numbers to activities such as the number of road shows delivered by the CEO, or the number of workshops given to employees to change a culture. But these measures don't feel right. Just because a CEO has done a road show or employees have attended a workshop, doesn't mean that employees will now do what is expected of them under a new strategy.

This article shows how measuring impact rather than activities solves the problem of measuring qualitative work.

Measure the soft side of an organization...

Innovation examples

How the chain reaction of imagination, story and innovation works.

One of the problems with innovation is that "we can become ‘locked in’ to an idea or habit so that we are unable to get out of a particular ‘groove’, we cannot imagine new possibilities, cannot generate nor accept new ideas and innovations."

Yet, in a low growth economy, many companies see innovation as key to organizational growth. This article by Graham Williams, provides examples of innovation, and describes the role of imagination and story in driving innovation.

He shows how imagination, storytelling and innovation "leads to changes in how we connect, how knowledge and wisdom is spread, how we behave and how the world ticks."

Get innovative...

Teamwork stories.

How to use storytelling to improve team effectiveness.

In this article, Steve Banhegyi shows how "a key indicator of problems in a team, is a poverty of shared teamwork stories and metaphors." Teams need "a big story in play that engages and guides everyone's expectations and behaviours."

In this practical approach to storytelling for teams, Steve provides 4 key questions to use in developing team stories.

Develop team stories...

Member Tools



Change management dashboard - an expert system.

A high speed visual change management dashboard.

Use this expert system to assess the effectiveness of the current state of change management on a project and get advice on what you still need to do to ensure success.

Unlike other change management dashboards that tick off the activities done by change managers on a project, this change management dashboard measures the impact of change management on the key stakeholders of a change.

You can use this powerful change management dashboard to rate yourself as a change manager. You can also use this dashboard as part your project meetings to assess progress on the people side of a project. By getting the project manager, change manager, a sponsor, middle manager and change agent to complete the dashboard together, you will discuss the differences in how you rate different statements. This will help you all to improve the way you support one another on the project.

The statements in this change management dashboard are drawn from the best and worst practices of change management in projects.

Anyone can read about how this dashboard works, and what is measured. But you need to log in as a member to experience the full functionality of this powerful expert system.

Show me the dashboard...

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