- Communicate Change: Prepare for Go-Live
Communicate Change: Prepare for Go-Live31-Jan-2018
Prepare for Go-Live
In certain changes, such as a change to a new technology, system or process, there is often a day in which the organization switches off the old system or process, and employees can only work on the new system. This is known as cut-over or go-live day. In large organizations, go-live days may be rolled out on different days for different locations.
Often, preparing for Go-Live is done in silos:
- The technical team works alone over a weekend to install new software and hardware in a branch or area.
- Employees are expected to use the new system and deal with customers on go-live day, on their own.
But this silo-ed approach means you miss out on a wonderful opportunity to:
- Encourage teamwork between teams in each area, and the implementation team.
- Motivate your team as you achieve success in a smooth cut-over.
- Build pride in the organization.
- Build your organization's brand as customers experience improved service rather than frustration that often occurs with a poorly planned change.
Careful planning, execution and communication of the roles and activities each group needs to play will ensure a smooth go-live experience for all.
How to develop a clear vision of what a smooth and successful Go-Live day will look like and feel like.
This guide shows you how to plan your communication to managers, change agents, employees and customers as you prepare for Go-Live of a new system. It shows you:
- What you need to communicate to whom.
- What managers, change agents and employees want to hear as they prepare for a smooth Go-Live day.
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