Change Designs Member LOGIN

Change Designs

  • Communicate during the training phase of a change

Communicate during the training phase of a change


What to communicate to help employees master a change.

Prior to training, even though they may have bought into the benefits of the change, many employees feel anxious. They worry about:

  • What exactly they will need to do differently.communicate-change
  • Whether or not they will be able to master the skills needed by the change.
  • Whether they will be too slow in learning the skills, or they will be made to look stupid.
  • What will happen to them if they don't master the change. Will they be blamed when things don't work?
  • Whether their managers will support them, and allow them time to go on training, or time to practice new skills.

Many people have horror stories of experiences with poorly planned training during an organizational change.

  • They may have had someone explain something quickly to them, and then get irritated when they didn't understand it immediately.

    Employees who are about to be trained for a change, want to be assured that a supportive process is in place to help them learn, practice and master the skills they need.

  • They may have tried to learn something in a few hours, that requires weeks or months of practice to master. When they failed, they felt worthless.
  • During previous changes, they didn't receive training in time, the systems may not have worked, and they were left having to deal with angry customers.
  • After the training, there was no one to help them apply their new skills to their work environment.

These negative memories get surfaced every time they are told to go on a training course. Which is often why you get resistance to learning new skills or behaviours associated with a change. The resistance becomes worse when employees get mixed messages about what will happen on the training from their managers and from the change team.

This guide shows you how to plan the communication around training or learning new skills associated with a change.

By communicating well during the training phase of a change, you can help turn resistance and fear into excitement about learning something new.

You will need to be logged in as a member to view this tool. If you are already a member, go to:

How to communicate during the training phase of an organizational change

Click on the link above to go to the article, event, blog post or product mentioned in the announcement.

Change Designs
provides resources on Leadership,  Strategic Planning, Change Management, OD ... for organizations, teams & individuals.
Use our member guides & tools to solve problems & achieve success at work.

Customer Service
+27 44 050 3502

Change Designs Featured Product

  • Change Puzzle kit

    Change Puzzle kit

    Change Puzzle: A systems thinking tool to use to diagnose, plan and measure complex changes. Used in strategy implementation, project implementation, strategic alignment, culture change, values roll-out, OD, change management & performance improvement.


    You save: R-13,875.00

    Price: R13,875.00 

  • Winning-The-Game-of-Change


    Winning the game of change. A game used to develop a change management strategy or plan. Use this participative tool in a workshop to plan to implement the people side of a project or develop an OD plan or change management strategy for an organization.


    You save: R-13,875.00

    Price: R13,875.00 

  • The Change Cycle Cards

    The Change Cycle Cards

    Change management cycle cards. Manage resistance to change. Used by managers, project managers and change agents.


    You save: R-275.00

    Price: R275.00 



Click here to sign up to our Newsletters.

Your privacy is important to us.

Browse past newsletters

View our privacy policy.

return to top home
RSSRSS feed for new articles and products from Change Designs
Find us on Google+

© Change Designs 2011. All rights reserved. The reproduction of any content or material contained in this website is expressly reserved to Change Designs CC, under Section 12(7) of the Copyright Act of 1978. Reliance on the information contained in the articles, products and other related content published on this website is done at your own risk and subject to our “terms and conditions”.