- Communicate during the training phase of a change
Communicate during the training phase of a change09-Nov-2017
What to communicate to help employees master a change.
Prior to training, even though they may have bought into the benefits of the change, many employees feel anxious. They worry about:
- What exactly they will need to do differently.
- Whether or not they will be able to master the skills needed by the change.
- Whether they will be too slow in learning the skills, or they will be made to look stupid.
- What will happen to them if they don't master the change. Will they be blamed when things don't work?
- Whether their managers will support them, and allow them time to go on training, or time to practice new skills.
Many people have horror stories of experiences with poorly planned training during an organizational change.
- They may have had someone explain something quickly to them, and then get irritated when they didn't understand it immediately.
Employees who are about to be trained for a change, want to be assured that a supportive process is in place to help them learn, practice and master the skills they need.
- They may have tried to learn something in a few hours, that requires weeks or months of practice to master. When they failed, they felt worthless.
- During previous changes, they didn't receive training in time, the systems may not have worked, and they were left having to deal with angry customers.
- After the training, there was no one to help them apply their new skills to their work environment.
These negative memories get surfaced every time they are told to go on a training course. Which is often why you get resistance to learning new skills or behaviours associated with a change. The resistance becomes worse when employees get mixed messages about what will happen on the training from their managers and from the change team.
This guide shows you how to plan the communication around training or learning new skills associated with a change.
By communicating well during the training phase of a change, you can help turn resistance and fear into excitement about learning something new.
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