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The Change Designs Blog is a collection of insights, personal stories and real life experiences from people working in organizations. In this blog you will find real life stories depicting magical experiences and struggles, where the truth is richer, stranger and more practical than any theory or model. If you've ever wanted to read the diary of a leader, strategist, change agent, consultant, facilitator or a coach, or you are grappling with problems at work, then you will enjoy reading this practical blog.


To see all posts around a topic or author, click the appropriate tag in the Tag List on the right.



Jun
11

How Strategic Alignment affects customer experience

Ruth Tearle - Monday, June 11, 2018

The spaghetti approach to customer communication. Read more


Jul
14

Leadership and employee behaviour

Ruth Tearle - Thursday, July 14, 2016

Catch them doing it right. Read more


Mar
19

Customer satisfaction - in a world of choice.

Ruth Tearle - Thursday, March 19, 2015

I love my bank! Read more


May
13

The best customer experience

Ruth Tearle - Monday, May 13, 2013

A customer experience in another world. Read more


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